We are passionate about our products and customers and we take great care with both. Our products are manufactured in South Africa to our specifications for more that 30 years. We stand by our products. If, for whatever reason, you are not 100% satisfied with your purchase, please get in touch and let’s discuss – web [at] indola.co.za. we evaluate any such issue on an individual basis.

Returns (if applicable)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This return policy does not apply to non-returnable items such as gift cards.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing any part for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, we will contact your to obtain your details to effect the refund. We do not offer cash refunds.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Refunds may take a good few days to display in your bank account through no fault of ours. Please wait at least three business days before contacting us again. During this period, please check with your bank and credit card company.

If you’ve done all of this and you still have not received your refund yet, please contact us at web@indola.co.za.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at web@indola.co.za and send your item to: 27 Belle Ombre Road Tamboerskloof Cape Town Western Cape South Africa 8005.

Shipping

To return your product, you should courier your product to: 27 Belle Ombre Road Tamboerskloof Cape Town Western Cape South Africa 8005.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R300, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.